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Return an item Your Message: Do not worry, you will not lose money, I will keep my watch, never again go back to Nordstrom and I will advise all my friends and family to do the same. No one can hide … no one have a place where humans can hide from God? On-line shopping is how most people are shopping these days.
So, with that said, here is my experience.
I shop at Nordstrom because of there No return policy, excellent customer service and nice merchandise. Well, unfortunately things have changed. After shopping on line for my daughters wedding and Mother of the Bride Dress, as you would expect, I had several returns.
Evidently, a Nordstrom silver tag was not put on the dresses before shipping and I was informed that they could not accept the return. To top it off, I was dealing with the store manager.
Nordstrom is an upscale company that promises excellent customer service to every customer. The organizational culture of Nordstrom is built on customer service, and the company's success is built. Creating a customer oriented culture requires changes across the organisation from board level objectives to recruitment and training. Find out more. This case analysis is based on the experiences and background of retail giant, Nordstrom. The store started its operations with humble beginning of providing excellent customer service to constituents.
I brought back everything in original bags and hangers along with all the paperwork. As you can imagine, I was furious. I asked her these questions.
What have I done wrong? So, does the customer lose out because a mistake happened on your end? I left the store with my merchandise that I was unable to return and decided to go back an hour later. The store manager said she made a mistake. My return was credited.
She could not give me an answer. I cannot afford to shop on-line with Nordstrom and take the chance that proper stickers are not placed on products and then the return will not be accepted.
Alexander May 23, at The email I received instructed me to either print out the gift card or scan it into my phone. However, I do not own a smart phone or a printer. The following day I drove a hour through traffic to get to Nordstrom Rack, spent another hour shopping and about twenty minutes waiting in line.Coupon Code.
Free case & 5-count Paula's Choice bundle from srmvision.com with purchases of $50 or more on Paula's Choice skin treatments. Ends today. Nordstrom, Inc. History.
Nordstrom was a Swedish emigrant who arrived in the United States in He struck gold while prospecting and used this money to open a shoe store, Wallin & Nordstrom with co-founder Carl F.
Wallin in Strategy Case Studies - Strategic Management Case Studies, Business Strategies Case Studies,IBS Case Development Centre Asia Pacifics largest repository of Management Cases covering all the areas of Strategic Management, Business Strategies Case .
Nordstrom, Inc. History. John W. Nordstrom was a Swedish emigrant who arrived in the United States in He struck gold while prospecting and used this money to open a shoe store, Wallin & Nordstrom with co-founder Carl F.
Wallin in managing people and organizationsoctober 11, group 1 page 1case studyanalysisofnordstromsubmitted by group 1: aabhas rastogi (11 dcp )- abhishek gupta . There is a deliberate flow to this post, above. If you are going to jump around, it is ok, but please be sure to read the section below first.